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Return Policy

Welcome to the return policy of EasyTiles. We sell wall tiles only for decorative and functional use. In this policy, we explain how returns and refunds work. Certain rights, deadlines, and conditions may vary by region, depending on applicable laws and regulations.

Summary

  • You may request a return within 14 days of receiving your order.
  • Return requests must be submitted via info@easytiles.co.
  • The cost of return shipping is the responsibility of the customer, unless the product is defective or delivered incorrectly.
  • Refunds are processed within 7–10 business days after the returned product has been received and inspected.

Returns

You may request a return within 14 days of receiving your order. To start the return process, please contact our customer service via info@easytiles.co.

Returns are only accepted with prior approval. After approval, you will receive further instructions.

Wall tiles must be returned in their original, unused, uninstalled, and undamaged condition.

Refunds

Once we have received and inspected the returned wall tiles, the purchase amount will be refunded within 7–10 business days.

The refund will be made using the same payment method that was used to place the order. Any additional processing time by banks or payment providers is beyond our control and may vary by region.

Return Conditions

  • Wall tiles must be unused, undamaged, and not installed.
  • Installed, used, or damaged wall tiles cannot be returned.
  • Returns must be shipped in the original packaging, including protective materials.
  • If products are received damaged, incomplete, or in used condition, we reserve the right to apply a partial refund or refuse the return.

Return Shipments and Responsibility

EasyTiles is not responsible for loss or damage that occurs during return shipping.

If a product is defective or delivered incorrectly, please report this as soon as possible and provide clear photos of the product and packaging.

In the case of confirmed defects or incorrect delivery, we will reimburse the return shipping costs or offer an appropriate solution. In all other cases, return shipping costs are the responsibility of the customer.

Exceptions

  • Custom-made or specially ordered wall tiles may be excluded from return.
  • Minor batch, texture, or color differences between production runs are not considered a defect.

Customs, Import Duties and Taxes

Orders shipped across borders may be subject to import duties, taxes, tariffs, and carrier or brokerage fees. Unless these are shown as included at checkout, they are charged by the customs authority of the destination country and are usually collected by the carrier before or upon delivery. These charges are the responsibility of the customer and are non-refundable.

  • United Kingdom: For orders with a total value of £135 or less, UK VAT is charged at checkout and no import VAT or customs duty is collected on delivery. For orders above £135, import VAT and any applicable customs duty are assessed on import and may be collected by the carrier, together with a handling fee, before delivery.
  • United States: There is currently no duty-free threshold for imported shipments. Orders of any value may be subject to U.S. customs duties, tariffs, and processing fees, which are collected by the carrier before or upon delivery unless included at checkout.
  • Canada: Canada applies low duty- and tax-free thresholds to imported shipments. Most orders may therefore be subject to GST/HST (and PST where applicable), customs duty depending on the product and its origin, and carrier brokerage fees, collected before or upon delivery unless included at checkout.
  • Other countries: Import charges are determined by the customs authority of the destination country. Please check your local regulations before placing your order.

Customs rules and thresholds can change. The rules in force at the time your shipment is imported apply.

Address Changes

Address changes after placing an order cannot be guaranteed. Please contact us as soon as possible via info@easytiles.co if a change is needed.

Undeliverable Shipments

If a shipment is returned due to an incorrect or incomplete address, refused delivery (including refusal to pay import duties or taxes), or failure to accept delivery in time, we reserve the right to deduct shipping and return costs from the refund amount.

Customer Service

For questions about this return policy or your EasyTiles order, please contact us via info@easytiles.co. We aim to respond within 3 business days.

Contact Details

Company Name: EasyTiles
Registered Address (Head Office): 30 N. Gould Street, Suite R, Sheridan, Wyoming 82801, United States
Email Address: info@easytiles.co
Phone Number: +1 (310) 434-2932